STEP 2: SET UP AES ACCOUNTS OF CLUB DIRECTORS AND COACHES APPROPRIATELY TO RECEIVE COMMUNICATION VIA AES MESSAGING

PROTOCOL FOR COMMUNICATION

Before reaching out with questions, please note our protocol for line of communication below. We also encourage you to read through the checklist as well as the FAQ page which are all provided here with the tabs above.

> ACE (us, the Tournament Host) to and from Club Directors/Head Coaches via email. We communicate directly to registered teams via AES messaging when specific to an event. It is then the responsibility of the club to pass on any important information to athletes, parents, spectators, and other staff.  Please, make sure that you are set up to receive that communication by going through the checklist provided below.

> Clubs/Coaches to and from Athletes/Parents/Spectators. Parents and spectators, please direct all event inquiries to your club. It is their responsibility to pass important information onto you. If you believe that you are not receiving important information, please check with your club to ensure that your lines of communication are working appropriately and that your club is in fact doing their part to pass on appropriate information.

CHECKLIST TO MAKE SURE YOU RECEIVE OUR EMAILS SENT VIA AES MESSAGING

Club Directors, Coaches, Team Representatives, and Chaperones, we communicate via AES messaging registered teams. We strongly encourage you to go through the list below in order to make sure you receive the appropriate communication from us throughout the season.

(1) Every email address that should receive information for a team will need to be associated with an AES account tied to the registered club/team. Otherwise AES is unable to send emails regardless if it is plugged into a roster. Aka, each email must have opted in to receiving AES emails.

(2) If the email address is associated with an AES account, check that the account settings show the account as "opted in" to receiving emails from AES.

(3) Check that the email address is not associated with several AES accounts. Even if ONE account with the email address has not "opted in" to receiving emails from AES, no matter the settings of the other accounts you will not receive those.

(4) Note that we select the title to whom each email is sent via AES messaging. For emails sent prior to rosters due and related to rosters, we send to Club Directors. For emails with event information after the roster due date, we select Club Director and Head Coach. With this said, make sure your email is associated with the appropriate title within your own AES AND your club's AES account.

(5) Add info@advancedeventsystems.com and info@atlanticcoastevents.org to your list of contacts within your email service provider so that our emails end up in your Primary Inbox folder.

(6) Double check that your email server does not have any set rules that would block emails such as the ones sent through AES.

(7) If you do not have an account set up with AES, make sure your club director is forwarding you the appropriate emails.

AES EXPLAINED

AES is where we host our information for events. AES is NOT the host of our events. Think of AES as a social media platform or website host. They provide a place for us to share our content, to share our service/product, and to engage with you.

Communication regarding AES issues can be directed to them. However, do not include their email address when communicating with us regarding our events. They will not be able to answer your questions regarding specific event details. Those should be directed to us via email by a club representative.